Details and Important Information

Our guests and our community are our top priorities. In an effort to service both, we have posted these guidelines to assist you in planning your time with us. Different locations have different requests and guidelines, we at Hali`a Tours design and operate our tours in accordance with these regulations. These guidelines include things like locations, activities, time, weather, and more. We have posted these to help you plan for your visit and get exactly what you were expecting. These guidelines are the same or similar for other tour companies, however, they arenʻt able to customize your experience for you to fully enjoy this beautiful island.

Your Location Information and Details

Beach Stops

Beach parks require permits to operate which dictate doʻs/donʻtʻs
Longest available guided stop is 1 1/2hours in a beach park

Hiking Stops

We will hike those trails advised by the Nā Ala Hele Trail System
Any hiking requests must be given in advance for location scouting
Certain trails are off limits, such as Stairway to Heaven

Location Restrictions

No commercial operations are allowed in Hanauma Bay, Kailua and most Waimanalo
We can offer only drop off/pick up services and taxi arrangement
We recommend you see this beautiful area on your own

Pearl Harbor

Only bags designed to carry medication/medical devices in Visitor Center
Shuttle launch to USS Arizona Memorial may be cancelled at anytime
If you want a specific time, contact us or visit

Your Water Activity Information and Details

Swimming Info

Must add a lifeguard to be able to swim while on tour
Follow all instructions given by a Lifeguard
Inform lifeguard about any health issues
Lifeguard makes safety decision about swimming

Water Sports

Water sports have different ratios of guests per lifeguards
Surfing is 1 instructor per 5 guests in the water
Must be physically able to safely do the activity
Equipment/Lessons (except snorkeling) are a la carte

Guest Abilities

Guest abilities will dictate the activities they participate in
All guests must be physically able to participate in an activity
Please inform lifeguard of any restriction to abilities
If abilities change, please inform us as soon as possible

Guest Health

Guests must disclose any health conditions to lifeguard
Only participate in activities you are healthy enough for
Bring any and all necessary or required medication
If anytime a guest feels ill or injured immediately alert lifeguard

Swimming Locations

All swimming locations must be approved in advance
Some locations are off-limits (Kailua, Lanikai, most of Waimanalo, etc)
Some locations are better for swimming in the winter or summer
Some locations are zoned for specific water activities

Your Weather Information and Details

Hurricane Info

Tour will not operate in Hurricane or Tropical Storm warnings
Company will contact guests with final yes or no call
Must have 4 hours after tour until storm arrival time
May reschedule or refund if we are unable to deliver the tour

Tsunami Info

Earthquakes are unpredictable and will be assessed at time
Tsunami Warnings will cancel all operations
Must have 4 hours after tour until storm arrival time
May reschedule or refund if we are unable to deliver the tour

Flash Flood Info

Flash floods will cancel any river or waterfall activities
Sometimes advance warning is not possible
Will continue with the rest of the tour components
No refunds will be given for this normal weather event

Your Time Sensitive Information and Details


Your Half Day Tours

Half Day Tours last 6 hours from pick-up to drop-off
Can upgrade to a full day on board if you want
Can be customized or used as part of a multi-day
You can choose morning, mid-day, or afternoon pick-ups


Your Full Day Tours

Full Day Tours last 9 hours from pick-up to drop-off
Can upgrade to a Long Day on board if you want
Can be customized or used as part of a multi-day
You can choose any pick-up time you like


Your Long Day Tours

Long Day Tours last 12 hours from pick-up to drop-off
Perfect for combining with a Lū`au or other tour
Can be customized or used as part of a multi-day
You can choose any pick-up time you like

We have a 72 hour cancellation policy at Hali`a Tours. All reservations will receive a 95% refund (5% is for credit card processing fees) if cancelled prior to 72 hours before the start of your tour.

Your Service Information

Alcohol Info

21 years of age or older
Must be on private property
No open containers in vehicles

Tobacco Info

21 years of age or older
Must be 20ft away from building
No smoking C&C Beach Parks

Wildlife Info

Give the wildlife space and donʻt litter
Touching or feeding wild animals is not condoned

Shark Info

No swimming within 2 miles of shark sighting (without cage)
If sharks are sighted we will immediately exit the water

Activity Info

All vendors have their own cancellation policies
All activités are priced a la carte and per person

Your Additional Information

Must have 72 Hour advanced cancellation notice or full cost will be charge (Lifeguards/Tours)

Tours will not be canceled or refunded due to normal weather events

Rain, high waves, wind, brown water, flash floods, thunder/lightning, etc. are normal weather events

Company may refund/reschedule only for extreme weather (Hurricane, Tropical Storm, Tsunami)

If a multi-day pass is booked, we will try to re-arrange the activities throughout the days to best accommodate poor weather conditions

Refunds will be given in the manner of payment received

Hali`a Tours and Transportation has the right to refuse service for one or more activities without offering a refund due to safety concerns

Other than where specified, lunch and admission to attractions is not included

Hali`a Tours and Transportation is not responsible for any loss or damage to guest property

Please do not bring valuables on our tours

Thank you for choosing us to spend your time and include in your vacation. We will make sure that you take home memories of Hawai`i you will treasure forever. Our community is amazing and we canʻt wait for you to be a part of it. Please contact us with any questions and/or contact the appropriate location or visit their web sites for more information on a specific activity or attraction. We have included a copy of our liability waiver below. All guests must sign this liability waiver in order to participate in the tour.

Your Liability Waiver

By booking a tour with Hali`a Tours and Transportation, I agree to release any, and all liability that comes with participating in any of the activities associated with this tour, and any activities contracted through a third-party vendor, while traveling with Hali`a Tours and Transportation. I also certify that I am physically capable for, and understand the posted company policies listed on the ʻDetails Pageʻ that coincide with, any activities that I have booked throughout the day and agree to report any medical conditions that may affect me. I also realize that while the crew of Hali`a Tours and Transportation does its best to insure safety during the operations, certain activities are inherently risky, especially those involving water, hiking or any other activities hired through outside Companies, Vendors, Partners, etc. and agree to abide by any safety regulations, policies, briefings, etc, as listed within, but not limited to this agreement. I agree to hold all said companies harmless in the event of my injury during participation in any and all activities; especially those listed above and those activities considered to have inherent risks. In addition, I agree to the following conditions:

  1. Agreement to Follow Directions, Instructions, Safety Briefings, and any, and all laws or regulations: I agree to observe and obey all posted rules and warnings, as well as any oral or physical instructions or directions given by Hali`a Tours and Transportation employees, representatives or any other contracted employees or representatives associated with any activity, highlight, attraction, or store, as well as all law enforcement and emergency personnel.
  2. Assumption of Risks and Release: I recognize that there are certain inherent risks associated with any activity I may choose to include in my tour including but not limited to swimming, hiking, walking, disembarking the vehicle, or riding in a moving vehicle, etc. In addition I assume full and complete responsibility for personal injury to myself and (if applicable) my family members, and further release and discharge Hali`a Tours and Transportation, their employees, or representatives and any other contracted employee or representative of any location or activity, for any injury, loss or damage arising out of use by myself or my family of or presence upon the any facilities utilized, whether caused by the fault of myself, my family, Hali`a Tours and Transportation, or any third party vendors or government agencies.
  3. Indemnification: I fully indemnify and defend Hali`a Tours or Transportations’ and any third-party vendors against any, and all claims, causes of action, damages, judgments, costs or expenses, including attorney fees and other litigation costs, as well as any costs from any medical claims including but not limited transportation to and from a medical facility, or treatment for any injury that may result.
  4. Fees: I agree to pay for all damages to the facilities or equipment of Hali`a Tours and Transportation or any third-party facility or equipment, because of, any negligent, reckless, or willful actions by me or my family.
  5. Applicable Law: Any legal or equitable claim that may arise from participation in any activity shall be resolved under Hawai`i State Law.
  6. Photographic Release: I agree and acknowledge that if I accept any photo package from Hali`a Tours and Transportation, that instead of monetary compensation for the photo package, any image, video or otherwise may be used for Advertisement purposed by Hali`a Tours and Transportation at their sole discretion.
  7. No Duress: I agree and acknowledge that I am under no pressure or duress to sign this Agreement and that I have been given a reasonable opportunity to review it before signing. I further agree and acknowledge, that since this liability release is posted online, I have had the opportunity to have my own legal counsel review this Agreement if I so desire. I further agree and acknowledge that since posted notice of this agreement is available on the Company’s website Hali`a Tours and Transportation is under no responsibility to offer a refund if I do not sign this form when I physically attend the tour, as it will be considered a breach of the cancelation policy.
  8. Arm’s Length Agreement. This Agreement and each of its terms are the product of an arms’ length negotiation between the parties. In the event, any ambiguity is found to exist in the interpretation of this Agreement, or any of its provisions, the Parties, and each of them explicitly reject the application of any legal or equitable rule of interpretation which would lead to a construction either “for” or “against” a party based upon their status as the drafter of a specific term, language, or provision giving rise to such ambiguity.
  9. Enforceability. The invalidity of unenforceability of any provision or term of this Agreement, whether standing alone or as applied to an occurrence or circumstance, shall not affect the validity or enforceability of any other provision of this Agreement or of any other applications of such provision and such invalid or unenforceable provision shall be deemed not to be a part of this Agreement.
  10. Dispute Resolution. The parties will attempt to resolve any dispute arising out of or relating to thi9s Agreement through friendly negotiations amongst the parties. If the matter is not resolved by negotiation, the parties will resolve the dispute using the below Alternative Dispute Resolution (ADR) procedure.

Any controversies or disputes arising out of or relating to this Agreement will be submitted to mediation in accordance with any statutory rules of mediation. If mediation does not successfully resolve the dispute, then the parties may proceed to seek an alternative form of resolution in accordance with any other rights and remedies afforded to them by law.