That depends on what product or service you enjoy.  Here are some specifics:

Private Tours: Our private tours are tailored to give you a unique and personal experience. We know plans can change, so here’s what you can expect if you need to make adjustments:

• 95% Refund Policy: If you need to cancel, we offer a 95% refund if you let us know at least 72 hours before your scheduled tour. This helps us manage our schedule and continue providing top-quality experiences for all of our guests.
• No Refunds Within 72 Hours: Unfortunately, if you cancel within 72 hours of your tour, we cannot offer a refund. We reserve this time just for you, and last-minute cancellations make it difficult for us to accommodate other guests.
• Rescheduling: We’re happy to reschedule your tour if you need to! We have limited availability, so the earlier you reach out, the better. We’ll do our best to accommodate your new plans, but please understand we may not be able to offer rescheduling on short notice.
• Third-Party Policies: Some activities in your private tour, such as those at Kualoa Ranch or Pearl Harbor, are run by third parties, and they have their own reschedule, refund, and return policies. These policies are beyond our control, so we recommend reviewing them directly with the respective vendors. We’re happy to assist if you have any questions.
• Expected Timeline for Refunds: If you cancel within the terms of our policy, we’ll begin to process your refund within 7-14 business days to your original payment method.

Self-Guided Audio Tours: We want you to have an enjoyable and easy experience with our self-guided audio tours. Please note:

• No Refunds: Since self-guided audio tours are delivered via one-time-use redemption codes, we cannot offer refunds or exchanges once the code has been used. Please be sure to review all details before completing your purchase.

Tour Merchandise: We want to make sure you’re happy with any merchandise purchased during your Oahu vacation ,tours, and gifts experience.

• Eligibility for Returns: You can return merchandise within 30 days of purchase if it is unused, undamaged, and in its original packaging. We’re happy to assist with exchanges or refunds if the item doesn’t meet your expectations.
• Exchanges and Refund Requests: If you need to exchange an item or request a refund, please reach out to us. We’ll get back to you and make the process easy.
• Return Shipping Information: To return your product, please send it to: Halia Tours and Transportation: 427 Pau Street Apt #304, Honolulu, HI 96815
• Return Shipping Costs: You are responsible for return shipping costs, and shipping fees are non-refundable. If we issue a refund, the return shipping cost will be deducted from the total.
• Shipping Recommendations: For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is safely delivered. We do not guarantee receipt of returned items without tracking.
• Damaged or Defective Products: If your product arrives damaged or defective, we’ll make it right:
• Damaged or Defective Items: If the item you received is damaged or defective, please contact us within 7 days of receiving it. We’ll either replace it or issue a full refund based on your preference.
• Return Shipping for Damaged or Defective Items: If your item is damaged or defective, we’ll cover the return shipping costs and provide instructions on how to return the product.