Private tours and transportation
By booking Oahu private tours and transportation or using other products by Halia Tours and Transportation, you agree to comply with the following Terms and Conditions. Please take a moment to review these policies carefully.
Halia Tours and Transportation Terms
Can we bring food or drinks into the vehicle?
Yes! Guests are welcome to bring drinks with secure lids. To keep the vehicle comfortable and clean for everyone, we ask for the following considerations.
- Food and drinks during the tour are purchased a la carte by guests.
- Any beverages brought into the van must have a lid to prevent spills.
- Please avoid foods that are:
- Strong smelling
- Sticky or messy
- Likely to stain or spill
Following these simple guidelines helps ensure a pleasant environment for everyone on board.
What behavior is expected during the tour?
Guests are encouraged to treat fellow travelers and staff with kindness and respect, following the Golden Rule.
To maintain a welcoming environment, guests should:
- Be respectful to fellow travelers and staff
- Avoid disruptive, aggressive, or abusive behavior
- Follow staff instructions and tour guidelines
Verbal abuse, harassment, or unsafe actions are not allowed. If they occur, the tour may end immediately for safety, without refund.
Are there health protocols for tours?
- Vehicles are regularly cleaned and sanitized
- Preventive measures reduce illness risks
- Guidelines for guests and staff to maintain a healthy environment
What safety measures are in place during tours?
Yes. We follow strict safety procedures to protect guests and staff while on the tour. Our Tour Safety Policy covers:
- Vehicle safety standards and inspections
- Proper use of seatbelts and safety equipment
- Staff training for emergency preparedness
- Compliance with Hawaii State safety regulations
What safety rules apply while riding in the vehicle?
Seatbelts must remain fastened at all times, and vehicle doors should only be operated by staff.
Seatbelts:
- Must remain fastened throughout the tour
- Required by Hawaii State Law
Vehicle Doors:
- Guests should not open or operate doors
- Our staff will assist with entry and exit
These measures help ensure a safe and smooth ride for everyone.
Can a private tour end early or service be refused?
Yes. To ensure the safety and enjoyment of all guests, we must reserve the right to refuse service or end a tour. Especially if a guest’s behavior is unsafe or violates policies, for the safety and comfort of all.
Outside 72 Hours
- Refunded in accordance with 72 hour cancellation policy.
Within 72 Hours
- If misconduct occurs within the cancellation window or during the tour, service may be terminated without refund.
Examples include:
* Endangering other guests
* Aggressive or disruptive behavior
* Refusal to follow safety instructions
How are your reservations and souvenirs confirmed?
Reservations are confirmed once full payment is received via credit card.
- Most tours require advance reservations
- No tour or merchandise order is secured until payment is completed
- Confirmation occurs once the payment is successfully processed
What is Halia Private Tours cancellation and refund policy?
Private tours canceled 72 hours or more in advance receive a 95% refund.
Travel plans can change, and our refund policies are designed to give you flexibility and peace of mind. For extra protection, consider trip insurance to safeguard your booking in case the unexpected happens.
- Cancel 72+ hours before the tour → 95% refund
- Cancel within 72 hours → no refund
Are audio tours or merchandise refundable?
Audio tours are non-refundable once the access code is purchased, while merchandise may be returned within 30 days if unused and in original packaging.
Self-Guided Audio Tours: No refunds after the access code is recieved.
Merchandise: Returns accepted within 30 days
- Items must be unused and in original packaging
- Return shipping is the customer’s responsibility
Are guests responsible for damages or cleaning fees?
Yes. Guests may be responsible for repair costs, replacement costs, lost revenue, or cleaning fees if damage occurs.
To maintain vehicle quality:
- Guests may be charged for damage to vehicles or equipment
- If equipment cannot be used due to damage, lost revenue may apply
- Excessive spills, dirt, or bodily fluids may result in a $500 cleaning fee
Do third-party vendors have their own policies?
Yes. Some tours include third-party attractions that operate under their own policies.
Partners such as:
- Kualoa Ranch
- Pearl Harbor attractions
May have separate rules for:
- Refunds
- Cancellations
- Rescheduling
Guests should review those policies when booking.
What legal terms should guests know before booking?
By booking a tour, guests agree to our Terms and Conditions, including liability limits, dispute resolution, and operational policies.
Key policies include:
Liability: Our Liability Policy and Waiver outlines limitations related to personal injury, property loss, or damage.
Dispute Resolution:
- We aim to resolve concerns directly with guests first.
- If necessary, disputes will be handled through mediation before legal action in Hawaii jurisdiction.
Force Majeure:
Services may be affected by events beyond our control, including:
- Natural disasters
- Severe weather
- Government restrictions
Tour Modifications: Tours may be adjusted due to:
- Weather conditions
- Traffic
- Safety concerns
Guests will be notified as soon as possible if changes are necessary.
Age Restrictions: Some tours may have age requirements for safety reasons. Please review tour details before booking.
Transferability: Tours are generally non-transferable, though exceptions may be approved in writing in advance.
Intellectual Rights: We love capturing and sharing the memories made on our tours. Photos taken using company equipment remain part of our collection to help tell the story of your experience, while any photos you take are yours and will never be sold. All other company content and materials remain protected by copyright.
Privacy: Personal information is collected and protected according to our Privacy Policy.
Severability: If any part of these terms becomes unenforceable, the remaining provisions remain valid.
Policy Updates: Terms may be updated at any time and will be posted on our website.
By booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Your use of our services confirms your acceptance of these terms and commitment to follow them throughout your time with us.
How it all works
Choose the ideal Oahu, Hawaii private tours and transportation service and a private tour by picking your desired route, duration, or the must-see spots around the island. We’ve got everything covered, as long as it meets safety guidelines, legal requirements, and avoids residential areas.
- Per Person breakdown
- Cancellation & refund
- Terms & conditions
- more company policies
We’re truly grateful to be part of this amazing community and have the chance to share and enjoy the beauty of these islands. We aim to create experiences that celebrate the spirit of Hawaii and honor its rich history. It’s a privilege to guide you on this incredible journey.
Explore Routes
Pick from iconic destinations like Pearl Harbor, the North Shore, or a majestic Circle Island adventure to perfect your getaway!
Select Length
Enjoy a half-day excursion or a full-day adventure. You can go all out with a sunrise-to-sunset tour and make the most of your day.
Must See Stops
Customize your private tour with family favorites, local cuisine, shopping, hiking, and visits to some of the best island beaches.
Planning your private tours and transportation
At Halia Private Tours, we’re honored to be recognized as one of Hawaii’s most dependable and welcoming tour providers. With deep roots in the local community and a strong commitment to our guests, we offer a range of knowledge and resources to help you craft a truly personalized island transportation experience.
FAQʻs
With so much to see and do, you may have as many questions.
Contact
Let us help make your family trip to Oahu truly unforgettable.
Quiz
Take our fun tour personality quiz for help with the perfect route.
Some iconic spots, like Diamond Head, have specific rules or restrictions, especially for out-of-state visitors or tour operators. Planning ahead helps you make the most of your experience without any surprises.
Featured Private Tours
We take pride in creating private tours and transportation services in Hawaii that make every moment of your adventure unforgettable. These unique offerings are designed with you and your loved ones in mind.
Pearl Harbor Tour
- Pearl Harbor National Memorial
- 1 Memorial + City or 2 Memorials
- 6 hour custom private tour
Oahu Transfer Tour
- Up to 7 guests w/ luggage
- Choose from any tour route
- 9 hour custom private tour
Positive impact tour
- 1.5 hour positive impact
- 2-3 activities + 4-6 photo stops
- 12 hour custom private tour
Unsure which Hawaii private tours and transportation suits you best? Try our quick tour suggestion quiz or head to the footer for easy navigation to discover your ideal match.
